Castle News | Downtime analysis by Uptime Institute 2022 shows that downtime costs and consequences are exacerbated by insufficient industry efforts to reduce downtime

The Uptime Institute publishes its annual report on: Results of the “Annual Disruption” analysis report for the year 2022

New York – AETOS Wire – Citadel News

The digital infrastructure industry is struggling to bring about a significant reduction in disruption rates and intensity as the financial impact and overall disruption of disruptions grows exponentially, according to the Uptime Institute, which today released the findings of its 2022 annual disruption analysis report.

Andy Lawrence, founding member and CEO of Uptime Institute Intelligence, said:D: “Digital infrastructure operators are still finding it difficult to meet the highest standards required by customers and service level agreements – despite improved technologies and the industry’s strong investment in resilience and disruption prevention.”

“The lack of improvement in overall disruption rates is due in part to the large recent investment in digital infrastructure, and all the associated complexities that operators face when moving to hybrid and distributed architectures,” Lawrence added. “Over time, both technology and operational practices will improve, but over time” Currently, disruptions remain at the center of attention of customers, investors and regulators. Operators will be better able to meet the challenges through rigorous staff training and operational procedures to mitigate the human error that lies behind many. of these failures. “

The Uptime Annual Downtime Analysis is unique in the industry and is based on multiple surveys, information provided by Uptime Institute members and partners, and its own database of publicly reported interruptions.

The most important results include:

• High failure rates did not change significantly. One in five organizations reported experiencing “severe” or “severe” disruption over the past three years (which included significant financial losses, reputational damage, compliance violations, and, in some severe cases, loss of life), which included a slight increase in incidence. indicate. major failures. According to Uptime’s 2022 data center resilience survey, 80 percent of data center managers and operators have experienced some sort of disruption over the past three years – a marginal increase for the base, which ranged from 70 to 80 percent.

• The percentage of unemployment cases that cost more than $ 100,000 has increased in recent years. More than 60 percent of failures result in at least $ 100,000 in total losses, a significant increase from 39 percent in 2019. The share of failures costing more than $ 1 million increased from 11 to 15 percent during the same period.

• Energy-related problems continue to plague data center operators. Energy-related disruptions account for 43% of cases classified as significant (causing downtime and financial losses). The single biggest cause of power related accidents is uninterrupted power supply malfunctions.

• Network problems cause a large number of IT outages. According to Uptime’s 2022 Data Center Resilience Survey, networking issues have been the single biggest cause of all IT disruptions – regardless of their severity – over the past three years. Disruptions attributable to software, network, and system issues are increasing due to the complexity resulting from the increasing use of cloud technologies, software-defined architectures, and hybrid and distributed architectures.

• The vast majority of downtime associated with human error is related to ignoring or inadequate procedures. About 40 percent of organizations have experienced significant disruption over the past three years due to human error. Of these incidents, 85 percent were caused by staff failure to follow procedures or malfunctions in the processes and procedures themselves.

• Most major global disruptions are caused by external IT service providers. The more workloads are outsourced to external service providers, the more major global disruptions are left behind by operators. Third-party IT service operators (including cloud, host, co-location, telecommunications service providers, etc.) are responsible for 63 percent of all publicly announced outages that Uptime has been monitoring since 2016. In 2021, they caused commercial operators to be responsible for 70 percent of all disruptions.

Prolonged downtime becomes more common in cases of interruptions reported in public. The gap between the onset of major disruption and full recovery has widened significantly over the past five years. About 30 percent of these outages in 2021 lasted more than 24 hours, a worrying increase compared to just 8 percent in 2017.

• Global disruption trends indicate that there will be at least 20 major IT disruptions per year. Of a total of 108 disruptions reported to the public in 2021, 27 were serious or critical. This percentage has been fairly consistent since the Uptime Intelligence team began scheduling major disruptions in 2016, showing that a quarter of the officially recorded disruptions each year are likely to be serious or severe.

To find out more: For more information on Uptime’s latest research on digital infrastructure errors, please register for the upcoming 2022 Crash Report webinar on Thursday, June 16 at 9:00 AM PST via
click here.

The full report is available exclusively to the Uptime Institute Membership Network, the world’s largest group of data center owners and operators. Learn more about Uptime Institute membership and request a free guest trial
By clicking here.

About Uptime Institute

Uptime Institute is the global digital infrastructure authority. Its TIR standard is the industry’s most trusted and reliable global standard for the design, construction and proper operation of data centers – the foundation of the digital economy. The company has been serving as the benchmark for data center reliability, sustainability and efficiency for more than 25 years, providing customers with the assurance that their digital infrastructure can deliver performance in line with their business needs across a wide range of operating conditions. Through level standards and data center certifications, management and industry reviews, a wide range of relevant risk and performance assessments, and certified educational curricula completed by more than 10,000 data center staff, the Uptime Institute has helped thousands of companies in more than 100 countries improve Core IT assets plus cost management, resources and efficiency.

Uptime Institute, headquartered in New York, has offices in Seattle, London, Sao Paulo, Dubai, Singapore and Taipei, and has staff in more than 25 other countries. For more information, please visit the following website:

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