The managing director who complained about the smell of smoke in the room was fined £ 100

The managing director who complained at the Premier Inn about the smell of smoke in his room was accused by the budget chain of smoking in his room.

Mark Mallinder, 40, noticed the smell of smoke as he walked into his double room at the Premier Inn in Dover on May 8 while traveling for work.

At first he thought the musty smell – which was stronger in the bathroom – was coming from someone blowing a window outside under open water.

The managing director thought the course was over, but when he returned to his £ 49 room in Premier Inn Dover A20 after dinner, it was still dirty.

He then informed the reception desk about the smell of smoke and received a customer complaint card which he filled out.

After returning to his room, he claimed he was struggling to sleep due to the smell and later sent a letter dated 9 May blaming him for the smell and beating him with a £ 100 coin.

However, Mark claims he has never even smoked a cigarette in his life and says he will not even know how to inhale.

Mark Mallinder (pictured), 40, noticed the smell of smoke as he walked into his double room at the Premier Inn in Dover on May 8 while on a business trip.

The course manager at first thought the musty smell - which was stronger in the bathroom - was coming from someone blowing away from under the open window.  He thought he would succeed, but when he returned to his £ 49 room in the Premier Inn Dover A20 (pictured) after dinner, his room was still scattered.

The course’s managing director initially thought the musty smell – which was stronger in the bathroom – was coming from someone blowing away from under the open window. He thought he would succeed, but when he returned to his £ 49 room in the Premier Inn Dover A20 (pictured) after dinner, his room was still scattered.

The course manager therefore informed the reception desk about the smoke smell and received a customer complaint card

The course manager therefore informed the reception desk about the smoke smell and received a customer complaint card

‘There is evidence that you smoked in your room’: Message from Premier Inn Mark Mallender

Dear Mr. Malender,

At Premier Inn we have had a no smoking policy since 2008.

As part of this policy, we do not allow smoking within any of our facilities (this includes the use of e-cigarettes), but we are committed to providing designated smoking areas in all our hotels.

Our team discovered today that after you leave the Premier Inn, there is evidence that you smoked in your room (very strong cigarette smell in the room and other evidence kept).

This is not in line with our no smoking policy, which we have made sure to communicate with you via in-room communication, our websites, and as part of our standard booking terms and conditions, please see the following:

“[Under section] 15. Premier Inn expectations of you (and your group)

you do not have to:

Smoke anywhere within any of the Premier Inn’s premises. This includes smoking e-cigarettes. Permitted smoking areas will be specified on the premises. Smoking in the Premier Inn premises outside the designated smoking area will result in a fine of GBP 100.

We are therefore sorry to inform you that we will charge this fee from the card used to pay for your booking.

This fee covers the cost of returning your room to non-smoking condition and any revenue lost while the room cannot be sold to other guests.

“We regret that we had to resort to this measure, but we hope that you will realize that we can not justify these measures, as we are a non-smoking hotel chain.”

Mark, from Wilmslow, Cheshire, said: “I’m not a smoker, have never been and do not know how to do it.

I have never smoked one cigarette in 40 years, I have never gotten one.

I had never bought a cigarette in my life, so he later accused me of being a hard beater.

“If they got anything, it’s been from this person before and it’s pretty well hidden because I did not see anything in trash cans or anything like that.”

Mark, who runs Ringway Training Ltd in Wilmslow, checked into the hotel around 4pm and said his room smelled of smoke and that it was particularly strong in the shower.

He added: “When I entered the room, I could smell something and at first thought ‘OK, maybe it’s coming through the window’.” Smells stronger in the shower.

I left her for a while. I went to eat something to eat and when I got back to room it was when I could still smell it.

At that point, I went to the reception desk, but the guy at the reception was not particularly interested.

He gave me a customer complaint card. I went back to the room and filled it out, and the only answer I got from it was the general standard answer.

Mark said he went back to his room and broadcast it as best he could to try to dispel the smell before going to bed as he said he did not get a good night’s sleep.

Mark said: ‘The window was not open all night because I slept quite a lot, and the window was open until I went to sleep and then the next day.

Whoever was there and smoking did so in the bathroom, of course, because that’s where the smell was strongest.

“I did not sleep well, I broke down because you could smell it constantly in the room.”

After staying in a cheap hotel, Mark was stunned to receive a letter accusing him of the smell and fining him for “returning the room to non-smoking condition and any lost income while the room was not to other guests.” can not be sold “.

Mark said: I went on vacation for a week and when I came back I saw this message.

It had the Premier Inn logo on the envelope and I thought they were responding to my complaint.

He says he had a restless night when he struggled to sleep due to the smell and was later sent a letter blaming him for the smell and beating him with £ 100 bills.

He says he had a restless night when he struggled to sleep due to the smell and was later sent a letter blaming him for the smell and beating him with £ 100 bills.

However, Mark claims that he has never smoked a cigarette in his life and says he will not even know how to inhale.  Pictured: A letter sent by Premier Inn to Mark Malender

However, Mark claims he has never even smoked a cigarette in his life and says he will not even know how to inhale. Pictured: A letter sent by Premier Inn to Mark Malender

I was absolutely shocked when I read the accusation that I was smoking and to the letter was attached the receipt that they had paid me £ 100 from my Premier trading account.

I honestly thought they were responding to my complaint, but in reality they suggested it was me. I was very disappointed.

It’s a quick fine to have. They said they took the order to make the room usable by the next person.

I’m very disappointed with how it happened.

I was hoping that before proceeding with their claims, they might have done a search to see if anything came up, but apparently did not.

I want an apology from them and I would like them to explain to me what evidence they claim they found and how to prove it related to me because it was not.

I would also like to repay the fine. It definitely made me more cautious. If there is a very small issue or similar situation, I will make sure to raise it immediately to avoid allegations in the future.

The Premier Inn said they were in direct contact with the guest and were contacted for comment.

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