– Tarjuman: The center is a first step in an ambitious expansion plan to improve our leadership and consolidate our brands
– Al-Zubaidi: The opening of the center confirms our commitment to providing unparalleled high-end customer experiences in the marketplace
Genesis Middle East and Africa, the global luxury car brand, in collaboration with the Northern Gulf Group of Companies, the exclusive agent of the Genesis brand in Kuwait, has announced the opening of a new service center in the Shuwaikh area.
She pointed out in a statement that the opening took place in the presence of members of the senior management of the group represented by the Chairman of the Board of the Northern Golf Group of Companies, Sheikh Jaber Hammoud Al-Sabah, the Group CEO . , Raed Turgeman, and Omar Al-Zubaidi, the CEO of the Genesis brand in the Middle East.
On this occasion, Turjuman said: “We are pleased to present this new facility to Genesis customers, and are confident that it will enhance their experience and elevate it to different levels. Our new center is the first step in an ambitious strategic expansion plan that seeks to strengthen our leadership and consolidate the brands we represent in the local market. The plan includes the launch of a new showroom and maintenance center. “
He added, “The vision and strategy of the Genesis brand revolve around providing distinctive models that give customers an exceptional and unparalleled experience. We have allocated more than $ 50 million to invest in projects that enhance the customer experience. , and they provide everything they strive for, starting with high-end and comfortable facilities, and ending with customer service based on core values of attention, respect and transparency. ”
Al-Zubaidi, for his part, praised the consolidation of Genesis’ partnership with the North Gulf Group of companies, and the improvement of the brand’s capabilities in Kuwait with the launch of the new service center, and stressed that the opening of the center represents another milestone for Genesis in the region, demonstrating its commitment to providing unmatched high-end customer experiences unmatched in the marketplace.
Elegance and harmony
The guests were introduced to the facilities and equipment by a tour of the new service center, which stretches over an area of 12,000 square meters and is spread over 4 floors covering the service center, the top floor of the administration offices, the waiting room and the hospitality, while the lower floors were designated for parking.
The new service center embodies the style of modern luxury and elegant harmony, as well as the passion for quality and the utmost attention to detail that characterizes the Genesis brand. The glass roof that extends over the entire area of the center forms a distinctive blend that combines the atmosphere of luxury. The center offers fast and periodic service with 15 workstations, with a capacity of more than 1,000 cars per month.
The center is equipped with the latest integrated technologies, and a team of highly qualified staff and cadres of certified technicians and experts who have undergone specialized training courses to ensure maximum levels of efficiency and skill. The staff work under the supervision of a management team that cherishes many years of practical experience.
The number of the group’s work team exceeds 350 people, including all technical and administrative levels. The new service center will also provide services for electric vehicles in the future, representing a major shift in the strategy of the North Gulf Business Group, which seeks to achieve excellence in providing infrastructure capable of meeting future needs. to provide customers.
Highest quality standards
The new center uses the highest international quality standards, and through the best efficiency and effectiveness systems that are compatible with the rules of the “Genesis” brand, to complete the required work with maximum accuracy and in the shortest possible time through the availability of all types ensure original parts at all times for all models. “Northern Gulf” customers can book an appointment through the customer service center to get the service they want at the time that suits them.
To ensure a unique experience full of elegance and luxury, “Northern Gulf” has designed and prepared the spacious waiting room in an elegant style that mimics the first-class lounges.
Genesis’ interest in its customers is clearly visible in the luxurious interior design, where dark colors are in harmony with modern furniture and integrated amenities to give the place an atmosphere of superior luxury, homely warmth and exclusive attention. Continuous improvement in efficiency
The center’s administrative floor includes a library dedicated to study and research, a spacious meeting room equipped with advanced display technology, and a special training center that offers monthly training courses offered directly by the company’s experts in Kuwait or via the Internet. Genesis experts are held. , as part of Shamal’s efforts at the Gulf to continually upgrade its competencies, which enrich the customer experience, consolidate the company’s presence and strengthen its reputation as one of the leading names in the field of customer service.