The Telecommunications Regulatory Authority has fined mobile companies £21m for breaching quality standards

The National Center for Quality Control of Telecommunications Services of the National Telecommunications Regulatory Authority has issued its report for the results of measurements for the second quarter of 2022 (the period from April to June 2022), within the framework of the NTRA’s diligence to improve the quality improve communication services provided to users.

The measurement methodology is based on testing samples of voice calls and data transmission services to determine the quality of communication services provided by operators in the Egyptian market, using measurement equipment and vehicles, where the measurement distances reached 114,500 km on the main – and secondary roads of cities and towns during the second quarter of 2022.

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In its results, the report relied on the measurement of the most important indicators of the quality of voice services and the quality of data transmission services, which are as follows:

Indicators of the quality of voice services:

The Call Failure Indicator: This indicates the percentage of communication attempts that failed to initiate the call out of the total measurement samples during a specified time period.

Call Incomplete Index: which indicates the percentage of calls that experienced interruption for technical reasons before the call was terminated out of the total measurement samples during a specified period.

-Time to initiate a call indicator: This indicates the percentage of calls that take a long time to initiate a call (seconds) from the time the customer pressed the call button until the response by the other party of the total measurement samples during a specified time period.

Call voice quality index: which indicates the degree of purity of the voice during the call of the measurement samples during a specified period.

Indicators of the quality of data transmission services:

Data Download Speed: the lowest data download speed detected for the lowest 10% of the measurement samples.

Data download speed: The lowest data download speed is detected for less than 10% of the measurement samples.

An improvement was observed in the average number of areas affected by the quality of voice services in the second quarter of 2022, as the average number of affected areas decreased by 38% compared to the first quarter of 2022, and the following is the total number areas in which the impact of the quality of voice and data services was monitored for the second quarter 2022 compared to In the first quarter 2022

-Vodafone: A decrease was observed in the average number of areas suffering from poor quality indicators of voice services to reach 8 areas during the second quarter of 2022 compared to 19 areas during the first quarter of 2022, and by the results of measurement tests to compare in the months of April and June 2022, an increase in The number of areas suffering from poor quality of voice services reached 8 during June, compared to 6 areas during the month of April.

– Orange: A decrease was observed in the average number of areas suffering from poor quality indicators of voice services, which reached 19 areas during the second quarter of 2022 compared to 23 areas during the first quarter of 2022, and by the results of measurement tests to compare in the months of April and June 2022 an improvement was observed in The number of areas suffering from poor quality of voice services reached 16 during the month of June, compared to 23 areas during the month of April.

– Etisalat: A decrease in the average number of areas suffering from poor quality indicators of voice services was detected, reaching 17 areas during the second quarter of 2022 compared to 25 areas during the first quarter of 2022, and through the results of measurement tests to compare in the months of April and June 2022, an increase in The number of areas suffering from poor quality of voice services reached 16 during the month of June, compared to 14 areas during the month of April.

-Wei: A decrease was observed in the average number of areas suffering from poor quality indicators of voice services to reach 19 areas during the second quarter of 2022 compared to 36 areas during the first quarter of 2022, and by the results of measurement tests compared in the months of April and June 2022, it was observed that the number of areas suffering from poor quality of voice services amounted to 17 areas during the months of April and June of 2022.

An improvement was also observed in the average number of areas affected by the quality of data transmission services in the second quarter of 2022, as the average number of affected areas decreased by 35% compared to the first quarter of 2022, and the following are the total number of areas (cities and neighborhoods) that were monitored to suffer from indicator violations. The quality of data transmission services in the first quarter of 2022:

Vodafone: An improvement was observed in the average number of regions suffering from poor quality indicators of data transmission services, reaching 17 regions during the second quarter of 2022 compared to 24 regions during the first quarter of 2022, and through the results of comparing measurement tests in the months of April and June 2022 an increase was monitored In the number of regions suffering from poor quality of data transmission services, it reached 23 regions during June compared to 11 affected regions in April, and the average data download during June was 31 Mbit/s.

– Orange: An improvement was observed in the average number of regions suffering from poor quality indicators of data transmission services, reaching 20 regions during the second quarter of 2022 compared to 28 regions during the first quarter of 2022, and by the comparing results of measurement tests in the months of April and June 2022, an improvement was monitored. In the number of regions suffering from poor quality of data transmission services, it reached 17 regions during the month of June, compared to the number of 21 affected regions in the month of April, and the average data download during June was 31 Mbit/ s.

Etisalat: An improvement was observed in the average number of regions suffering from poor quality indicators of data transmission services, reaching two regions during the second quarter of 2022 compared to 10 regions during the first quarter of 2022, and through the results comparing measurement tests in the months of April and June 2022 an improvement was observed in The number of regions suffering from poor quality of data transmission services reached two regions during June compared to the number of one affected region in the month of April , and the average data download during the month of June was 39 Mbit/s.

-Wei: An increase in the average number of areas suffering from poor quality indicators of data transmission services was monitored to reach 3 areas during the second quarter of 2022 compared to 5 areas during the first quarter of 2022, and by the results of measurement to be compared tests in the months of April and June 2022, an increase was monitored In the number of regions suffering from poor quality of data transmission services, it reached 3 regions during the month of June, and the average data download during the month of June was 35 Mbit/s.

Procedures of the National Telecommunications Regulatory Authority to increase the level of quality of services:

– Mobile companies have been fined around £21 million for exceeding the standards of quality indicators for telecommunications services

The National Telecommunications Regulatory Authority issued violations to mobile companies of approximately 21 million Egyptian pounds for exceeding the standards and determinants of the quality of mobile services during the second quarter of 2022

Increasing and improving the level of services provided after removing unlicensed wireless communication networks in some affected areas

The National Telecommunications Regulatory Authority has removed wireless communication networks that are not licensed to operate from the device in various regions at the level of the Republic, due to their negative impact on the quality of services provided to users, as their impact within a 12-kilometer radius, which has led to the increase and improvement of the level of services provided in those regions.

– Completion of the measurements on the coastal roads and the main axes used by the resorts

The National Telecommunications Regulatory Authority has completed the measurements on the coastal roads and the main axes used by the resorts to determine the levels of quality of services provided to users and to take the necessary measures to ensure the necessary coverage to ensure safety- and security factors on the roads while accommodating the increased traffic volumes in the summer.

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