Required for appointment as a Guest Experience Manager in the UAE | Jobs | Saraya News Agency

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Job description
Job Number 22149330 Job Category Rooms Operations Guest Services Location JW Marriott Marquis Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates Show on Map Full Time Remote? A move? N Position Type Non-Management Position Position to take full responsibility for the smooth and efficient planning of arrival and departure of all guests. Responsible for pre-arrival communication for VIPs and penthouse reservations. Prepare for all VIP arrivals, departures, meeting and welcoming. Proactively ensure that guests’ needs are met and exceeded at all times. Responsible for daily administrative tasks, completion of checklists, pre- and post-arrival management and efficient distribution to ensure proper resolution of any guest issues. Scope/Business Context Full time job at JW Marriott Marquis Dubai. · Number of direct reports – 0 · Addresses for direct reports – not available Candidate Profile Experience: · Customer Services / Contact. · Experience in hotels/hospitality especially in the Middle East will be an added value for skills and knowledge · Communication skills · Computer literacy. MS Office, MS Excel, MS Word, MS Power Point, knowledge of Opera and Marsha is mandatory, MS Office and English (written and spoken) Successful execution of the work: Prepare for VIP arrivals for today and also for tomorrow Set room and EAST mode on the previous day depending on preferences Guest and hotel inventory Ensure all welcome packages are complete Ensure all communications prior to arrival Information in Opera is updated Ensure room amenities are in place before guests arrive Integrate profiles to ensure that minimize lost stays with Marriott Rewards amenities in Control Department Rooms Liaise with the IRD to ensure timely delivery of amenities Use Micros system to place orders Control costs by tracking utility consumption. · Provide hotel management with extensive briefing document rv VIPs for today and tomorrow · Maintain strong positive relationships with housekeeping and engineering regarding VIP rooms. Daily communication with the IRD to meet convenience expectations. Read, understand and take action on all emails. The effects used in the opera. Post it for follow-up and resolve once completed Ensure Executive Committee members are aware of VIPs, coordinate personal requests and communicate Provide internal communication through effective deliverables Prepare and use cover sheets to ensure all guest information is included. Assign VIP status, organize amenities, and provide pre-arrival communications For extended stay reservations Assign VIP status, organize amenities, and provide pre-arrival communications for repeat guests during their main stay Ensure ETA for all reservations is obtained by call prior to arrival to ensure a smooth arrival experience Update On Duty driver issues in Opera guest profiles to ensure retention All information for future stays. Tag and train Silver Marriott Reward members and also complete a free call to ensure maximum satisfaction. Select preferences to complete thoughtful gestures Mark, prepare, and view the check-in experience for two- and three-bedroom suite reservations, ensuring all team members are familiar. with: Initiating and participating in additional projects and duties as assigned by leaders and ensuring that tasks are completed within deadlines. Complete any additional tasks assigned by managers/supervisors or team leaders for the smooth functioning of the department. Other Safety and Security Reports work-related accidents, or other injuries as they occur to the manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment. Loss Prevention/Security Notification of any guest reports of theft. Policies and Procedures Follow company, hotel and management policies and procedures. · Follow Marriott International Hotels Limited regional office policies and procedures · Protect the privacy and security of guests and associates. Maintain confidentiality of proprietary materials and information. Ensures that uniforms, name tags and personal appearance are clean, hygienic, professional and in accordance with company policies and procedures. Protect company tools, equipment, machinery, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by supervisors and management. The working hours required to do your job, but usually not less than 48 hours per week. Guest Relations Actively listens and responds positively to guest questions, concerns and requests using a brand or facility specific process (eg LEARN, JW S

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